Terms & Conditions


Recording


Every Session includes a Moon Staff Engineer.  All of our Engineers are fully and professionally trained in the art and science of sound engineering, and are ready to help you produce the best sounding audio recording possible.

You can book a new session on-demand, 24/7, using our online booking system at book.moon.nyc.

If you’re having trouble finding a time or need any further assistance, give us a call (see our Contact page for hours and details).

The minimum session booking in Studio A is our 2-Hour Session and in Studio B, our 3-Hour Session.  Session time is only refundable and/or transferrable according to our Rescheduling & Cancellation Policies below.

All edits, bounces, exports, etc. must be completed during your booked session time, as session bookings do not include additional unattended Editing. To book hourly Editing, please visit our Post Production page.

Studio A Setup

To ensure that you get the most out of your recording session, we complete as much setup as possible before you arrive.

A Vocal Setup is included with every session booking, and will be ready for your arrival at our studios. If you’re planning to record something other than vocals, we require that you book a Setup at the time of your session confirmation.

Setup fees are added to your session total, and include setting up instruments, microphones, monitoring systems, customized headphone labels, digital session configuration, loading provided tracks, and full breakdown after your session time is complete.

For more details about all of our session setup options, learn more here. If you have any special requirements for your session, contact us.

Session Extensions

In the event that your session needs to run longer than your scheduled time, your Engineer will allow additional time based on studio availability.  The rates for session extensions are $95/hr in Studio A and $75/hr in Studio B.  Extended time will be rounded to the next additional hour, and the additional cost will be added to your balance payment.

Engineering & Operating


Our Engineers are extensively trained in Avid Pro Tools.  We use Pro Tools because it is the most robust and industry-standard software available for recording and editing audio.

Guest engineers and producers may Operate (control the Digital Audio Workstation on our Studio CPUs) their own sessions if desired, and we offer full technical support for Pro Tools. We also have a variety of other popular DAWs available to use on our Studio CPUs, however, we do not offer technical support for their use.

Guest engineers may not modify the equipment setup of their session.  An Assistant Engineer will be standing by for your immediate assistance and can make any setup changes necessary within your booked session time.

If you have any special requests for your Engineer (i.e. sonic references, mic choice, placement, analog processing), please enter them in your Notes when booking, and we’ll be ready for you when you get to the studio.

Billing


To confirm any session in our scheduling calendar, we require a Deposit consisting of 50% or 100% of your Session Total, plus the full fees of any session musicians.

By booking your session, you agree to have the remaining balance charged to the same payment method used for your Deposit the business day following your session. No files or bounces will be released until this payment is received.

We accept Visa, MasterCard, American Express, and Discover Credit/Debit Cards via our online payment system.  If you have special requirements, such as Bank Transfer, International Wire, or Corporate Check payments, please contact us.

Rescheduling


If you need to reschedule your session, simply click the “Reschedule/Cancel Session” button in your session confirmation email. You can then select and confirm your new session time on-demand, 24/7, using our online scheduler.

You may reschedule your appointment at no expense with 48 hours of notice. If you reschedule your session 12-48 hours prior to your session start time, you will be charged a fee of 25% of your session grand total. If you reschedule your session within 12 hours of your session start time, you will be charged a fee of 50% of your session grand total. Rescheduling fees apply each time a session is rescheduled within these timeframes.

All rescheduling fees will be added to the full cost of your rescheduled session, and charged with your post-session balance. Rescheduling is subject to Engineer and Studio availability, and is not confirmed until you receive an official confirmation email.

If you’re having trouble finding a time or need any further assistance, give us a call (see our Contact page for hours and details).

Cancellations


If you need to cancel your session, simply click the “Reschedule/Cancel Session” button in your session confirmation email at any time, 24/7.

You may cancel your session at no expense with 48 hours of notice. If you cancel your session 12-48 hours prior to your session start time, your 50% deposit will be forfeited. If you cancel your session within 12 hours of your session start time, your 50% deposit will be forfeited and you will be charged the remaining 50% balance upon cancellation.

No-Show Policy

If you do not arrive within 45 minutes of your session start time, your session will be cancelled and you will be charged the full amount of your session grand total.

If you have any last-minute problems getting to the studio, please call your engineer using the phone number found in your session reminder email (sent 24 hours prior to your session).  Please note that if you are late, your session will still end at the scheduled time, so we recommend arriving to the studio early to utilize your full session time.

Mixing


Audio Requirements

“Mix Complete" track count is unlimited. "Mix Lite" track count is limited to 8 tracks (mono/stereo). Audio must be delivered as time-aligned, raw audio tracks/stems or Pro Tools session. We do not accept sessions in other DAWs for mix. If you are sending a session, please confirm that all audio files are included, all tracks are labeled, and that there is no plug-in processing.  Any processing or effects you wish to retain should be committed to the audio in the session. Mixes do not include editing (timing, tuning, or arrangement adjustments).

Revisions

Initial mixing sessions are unattended, after which the attended Mix Edit Session is scheduled.

After your Mix Edit Session, two rounds of remote mix Revisions are included. Revisions must be submitted in writing. Mix changes and adjustments will be reflected and delivered as soon as possible after each round of Revisions is submitted.

If you would like to complete your mix remotely or cannot attend the included Mix Edit Session, we will deliver your Mix 1.0 directly after your initial mix. You may then begin your two rounds of remote mix revisions, per our standard Revision policy.

Any Revisions requested beyond the two included rounds of revisions will be billed according to our hourly Editing rates. Further editing, production additions, or stem printing (subgroups such as Lead Vocals, BKG Vocals, Guitars, Keys, Bass, Drums) will be billed according to our hourly Editing rates.

Deliverables

Once Final Mix version is confirmed, deliverables include your Final Mix print, and any requested mix versions (instrumental, a cappella, TV/performance, etc).  DAW Mix sessions will not be delivered to the client under any circumstance.

Mastering


Your audio for mastering must be delivered with the following technical specifications:

Format: Uncompressed .WAV (preferred) or .AIFF audio
Bit Rate: 24-bit (preferred) or 16-bit
Sample Rate: 44.1k, 48k, 88.2k, or 96k

Please make sure that any master buss processing is removed before sending for mastering.  If there is no dynamic range in your track, it severely limits our ability to make it sound amazing.  Unless the attended mastering option is selected, your mastering session will be unattended and your master will be delivered within 5 business days of booking.  If you have any revision requests, please send as soon as possible after you receive your master.

Session Archiving


We dedicate time after every tracking, mixing, and editing session to archive your session to our encrypted servers for optimum security and backup of your session data.  A downloadable link to your session backup will be provided upon request, within 24 hours after the completion of your session.  Session file requests outside of 24 hours are subject to a $25 Archival Fee. 

Miscellaneous


No smoking is allowed in any of the Studios.  There’s a beautiful garden oasis in the backyard. (wink wink, nudge nudge)

If you do not pay your session balance on time, a late payment fee of 10% of invoice total per week will be added to your total amount due until paid in full.

If there is a bank-required chargeback of your credit card payment (usually due to a fraudulent or disputed transaction), you will be held liable for submitting a valid replacement payment, plus an additional 25% surcharge.  No files will be released until valid payment is made.

There is a $200 key replacement fee for the studio keyfob in each room.